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Question 1: What are the organization, management and technology dimensions of information systems? [3 marks]Answer:An information system represents a combination of management, organization, andtechnology elements. The management dimension of information system involvesleadership, strategy, and management behavior. The technology dimension consists of computer hardware, software, data management technology, andnetworking/telecommunication technology (including the internet). The Organizationdimension of information system involves the organization’s hierarchy, functionalspecialties, business processes, culture, political interest groups.Question 2: Describe some of the major changes that information systems are bringing toorganizations. [3 marks]Answer:The flattening of organizations is probably one that students will cite, particularly withthe concern over downsizing. The parallel increase in information and in the decisionpower of line workers (empowerment), and their corresponding increase in work satisfaction, is often missed in media reports of downsizing. The flexibility of organizations in operations, for example, custom manufacturing and in linking customersand suppliers (thus reducing order time) are some of the major changesQuestion 3: Describe the two factors that explain why organizations adopt informationsystems. [4 marks]Answer:• Customers now prefer to execute transaction in an electronic environment throughonline-trading. Also the establishment of customer services centers has also removed theinconvenience to access vendor’s physical locations.• Due to absence of physical contact, companies are curious to keep a soft touch in anefficient manner. This requires keeping a customer-wise online track of pastcorrespondence and transactions.
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